Terms and Conditions

 


In using this website you are deemed to have read and agreed to the following terms and conditions:
 
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
 
 
Privacy Statement
We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible
 

Confidentiality
We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than [our manufacturer/supplier(s) and] if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.
 
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.
 
 

Disclaimer

Exclusions and Limitations
The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and

excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
 

Payment

Cash or Personal Cheque with Bankers Card, all major Credit/Debit Cards, Bankers Draft or BACS Transfer are all acceptable methods of payment. Our Terms are payment in full within thirty days. All goods remain the property of the Company until paid for in full. Monies that remains outstanding by the due date will incur late payment interest at the rate of 2% above the prevailing Bank of England's base rate on the outstanding balance until such time as the balance is paid in full and final settlement. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed £3000. In such circumstances, you shall be liable for any and all additional administrative and/or court costs. [Amend as appropriate]
 
Returned cheques will incur a £25 charge to cover banking fees and administrative costs. In an instance of a second Returned cheque, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future cash transactions only. Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.  
 
Cancellation Policy of Standard items

Orders for standard or off the shelf pre manufactured goods can be cancelled within 14 days if goods have not already left us, standard goods can be returned to us for a refund as long as they are un opend unused and returned as recived within 14 days. Notification for instance, in person, via email, mobile phone ‘text message’ and/or fax, or any other means will be accepted subject to confirmation in writing. We reserve the right to levy a £10 charge to cover any subsequent administrative expenses. This can only apply to off the shelf stocked items.

Cancellation of special order items

Special order items can only cancelled subject to agreement and confirmation, Special order items are not items we keep in stock and as such incur surcharges as a result of obtaining speical order items,  , if goods have already been sourced and orderd there will be a subsequent cancellation/return charge for the goods to be returned back to the supplier as well as a 10% restocking fee that is charged to us.

Cancellation of Custom and Bespoke Items

Custom and bespoke items  can only be cancelled subject to agreement of the oustanding balance's to be paid for work pre carried out in terms of building, alterations and custom work, part of the charge you are paying for with bespoke items is a labour and service charge for us to carry out the work requested to your specifications, if you wish to cancel after the work has been carried or has started, a charge for this service will be applicable upon agreement of cancellation. This is usually 25% of the order total.

Orders cannot be cancelled due to reasonable delays and deadlines due to the bespoke and custom nature, we can only offer a guideline and approximate estimate for completion of the work required unless the date of exact competition  is pre agreed in writing by both parties at the time the order is placed.
 
Termination of Agreements and Refunds Policy
Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded.
 
 
Availability 
Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.
 
 
Log Files
We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.
 
 
Cookies
Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.
 
 
Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it. 
Links from this website
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.
 
 
Copyright Notice
Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.
  
 
Communication
We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone, facsimile or mobile telephone numbers.
  

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.
 
 
Waiver
Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties. 

General

The laws of England and Wales govern these terms and conditions. By accessing this website [and using our services/buying our products] you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.
 
 
Notification of Changes
The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis
 
 
These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.   
© Bossluxury Luxury Services 2008 All Rights Reserved


Firstly, by acepting our Terms & Conditions You are agreeing to & Stating that any puchase from Hydrorgrow, equipment and growrooms will not be used for illegal activites in any way shape of form, we will not condone, inform sell to, or give advice on any subject that we deem maybe or feel might be for illegal purposes.
 

PLEASE NOTE

Glass items must be checked and signed for as damaged on arrival ( of that is the case ) and all broken or missing items must be reported to us within 48 hours for it to be valid for an insurance claim, this is how long we have to report things to our courier


Orders over £250 will "only be sent to the billing address" due to the recent increase in fraudulent transactions, additional  identification and proof of payment authorisation and ownership will be required.
The information will then be passed on to our bank and fraud screening department for authorisation.

If it is required that goods go to a seperate non billing address then payment must be made via cash, bank transfer, cheque, or to a "verified" paypal address.


Delivery

Delivery of growroom room equipment is deliverd within 2 - 4 working days subject to availability and are deliverd by either royal mail, dhl,city link, parcel force or ups. Grow rooms are dispatched usually within 5-10 working days by dhl, ups or pallet line but, please allow up to 28 working days for busy periods or for the unlikely event that we may run out of one of the many components or products required, or for the unlikely event that there is a mishap in the post/delivert .As at times more often than we would like, uncontrollable events do occur, and once an item has left our premises and poessesion we are both in the hands of the courier.

by acepting our Terms & Conditions You are agreeing to & Stating that any puchase from Hydrorgrow, equipment and growrooms will not be used for illegal activites in any way shape of form, we will not condone, inform,  sell to, or give advice on any subject that we deem maybe or feel might be used for illegal purposes.

By Who?

we send our products depending on item by either royal mail, dhl,ciTy link, parcel force, ups, or pallet line, but every now and again customers do prefer for items to be sent by a different courier for what ever reason, if you also feel this way let us know when you place the order and we will send you the items in question by your courier of choice

How will it Arrive?

All our packages will arrive in very secure and discreate plain packaging, box's, or brown wrap. This is done to avoid any unnessacery or unwanted attention from anyone else,

When ordering glass based items such as cool tubes, please check the item before accpepting it from the courier, if it is not signed for as damaged, we are unable to cover this item under the insurance due to not knowing if the damage was done dure in transit or after delivery was accepted.


Deliverys via pallet will be deliverd to the premises but cannot be taken inside by the courier, as the couriers are not coverd by the insurance policy to do so, For large goods you may need to arange help from a friend or colleague to further move the shipment inside your premises or location.

Payment

Payment can be made by any of the methods mentioned on the payment page, I give you my gurantee all credit and debit card transactions are completely secure and are sent accross 128 bit encrypted network, pay pal also gurantee this and offer full protection against loss as standard procedure.


No matter how your payment is sent or by what method you choose, no items will be sent out till it is 100% clear that payment has been made in full and has been cleared, for example if you pay by cheque please be aware that depending on your bank or building society it could take between 3-14 days for your cheque to clear. The usual is 3-5 days but in some cases if you bank with nationwide it can take up to 14, i dont know why but its just how they work!

Privacy policy

Bossluxury receives personal information through this website - http://Bossluxury.com/ You may, for example, be asked for personal information if you want to take advantage of specific services that we offer, such as online ordering, subscription to our publications or registering nesletters

In any case where you provide personal information, we will only use it to deliver the services you have requested. We do not pass or sell your personal information to anyone outside of the hydro-grow business apart from the necessary details obviously required to process credit/debit card payments

Bossluxury will occasionally inform you of new services and products related to those you have ordered or registered for and of changes and activities within the site. You have the right to opt-out of receiving this information, for more information contact Bossluxury Services

Bossluxury does not automatically capture or store personal information, other than the required details to process orders and transactions. We do not pass or sell any of your information or details to other companys under any circumstances

Special order items.

if you order "special order items" e,g high value items or rare items we do not keep in stock, we will order from our suppliers the same day the order is placed with us, we will then ship out to the customer on the day we recieve the item or items. Some special order items have additional postage and admin costs applied to and are included in the retail price, if special order items are cancelled and or returned, a full refund will be given minus the incurred additional costs of sourcing and obtaining and returning "special order" items for the customer. Please bare this  in mind, we make no additional sums, we only charge for the basic costs we incur.

Security

We follow strict rules to ensure industry standards are met to protect the personal information submitted to us and to ensure we have the most secure transactions possible, both during transmission and once we receive it.

Damaged Items

On arrival of recieving your unit, you must check the goods for any damages or breakages BEFORE signing for it! If you do not do this and then find out something is broken a, we can not be held liable and you will not be coverd by the insurance for any after delivery damages If an item arrives to you. This is not our rules but the rules of the insurance company. If your unit does arrive damaged please state when signing that the items or item is damaged, contact us and we will immediatly start an insurance claim on your behalf

Broken Items

Broken items must be reported within 24 hours of arrival to enable us to ensure this is genuine, once the faulty item is returned and inspected you will be issused with a brand new replacement

Exclusions 
Please note certain items cannot be returned, unless they are faulty, This included Bespoke systems and large grow rooms & custom built units, as They are custom built and  personlaised to your specific needs and cannot be resold.

Returns

All returns must be recived within 7 days, and must be returned to us via recorded delivery with tracking numbers so we can confirm it has infact been sent to us, you must also contact us before hand to make us aware of the problem and to confirm that you are infact returning the item or items. Please be aware there is also a £10 re stocking fee on equipment if you wish to cancel the order after dispatch. Please also be aware that on pallet items or deliverd items, please note you will be charged for the postage costs of returning the item to us, unless you arange for the item to be returned to us yourself and you pay the costs at your end. If the order is required to be returned from another country outside the uk, please bare in mind there may additional export charges required for the return of the item.

If you wish to return goods you have a duty to keep them in your possession and to take excellentcare of them until you return them. Please contact us if you would like to return your order, and we will send you the required iniformation and details. Goods must be returned in their original condition, be unused and include all immediate packaging, or we have the right to refuse the refund ormay deduct the cost of the damages.

When signing for the unit on arrival you are accepting delivery of the unit and deeming that it meets the rquirements of your purchase, we can not be held liable for any damage, or misuse of the cabinets


Insurance

We wrap, bubble wrap and shrinkwarap all our units to pallets for delivery, all our units are all sent out in perfect condition, and as protected as possible Once the unit leaves us we have know controll over the delivery and carrige of the unit, How ever if your unit arrives damaged in any way then please contact us within 48 hours and we will start an insurance claim for you. all growrooms come with standards loss and damage insurance but premium insurance is available on request,


All items are sent via recorded delivery and are very well packaged. they are coverd by standard insurance and are using the safest and most respectfull delivery companys, so we do not take responsibility for any type of loss, damages or theft incured, that for wotever reason may not be included in the insurance policy, please contact us if you wish to purchase premium insrance that covers unlikely events

Canceled Orders

Orders can be cancelled but they must be cancelld within 24 hours, or a charge for the cost of labour  and administration of the purchased unit will incur for grow rooms and grow cabinets,(this cost will vary) each unit is built to the customers exact needs and specification, so the unit may not be resaleable so please bare this in mind before purchasing! This is also the same for over seas deliveries, if the unit or items have already been dispatched before you cancel the order then we will not be able to return the cost of delivery, only the cost of the item purchased this is applys to uk and international deliveries as we have to pay delivery costs upfront before collection. On special order items that have to be order in, within the uk, europe or worldwide will have a 10% cancellation fee if not cancelled within 24 hours, this is due to incurred stocking and storage costs of special order items should the order be cancelled.

Deposits are non refundable on special order items, this is not negotiable, We take deposits for these items  due to the exchange rates and high postage incurred that we have to pay upfront on your behalf for us to ship special orders in, in advance. Special order items are due to very high value and or speciality items, due to the fact we can sell sometimes 10 in a week, or one in a a year they are difficult to gauge stock levels so are orderd on a per order basis.

On Special order items the deposit can also not be cancelled and used for another order, again this is due to the high exchange rates, admin and delivery to get these goods in to us which 9 times out of 10 originate from other inernational  countrys.
It is our practice to hold things for 14 days once a deposit has been paid, in certain circumstances we can hold goods for to 30 days if agreed in advance when placing the deposit.

The deposit requested is usually around the value of our initial costs to obtain and source the items for you, this is why if the order is cancelled or not we still have to incur and pay these charges to our suppliers regardless, please bare this in mind before paying a deposit.

Cancelled orders within 48 hours will be refunded minus our import shipping costs and costs of cancelling the order with out supplier, bare in mind more expensive and heavy goods do incur much higher shipping costs and our charges that we add to our initial sale prices

Missing Items

Missing Items do happen now and again as up to 40 accesssories come with some units, and we do now and again run out of one of the items, A note at hydro-grow will have been made to place the item on backorder and the missing items will be sent out as soon as possible, but please confirm if anything is missing incase of any other circumstances


Copyright Policy

Copyright 2017 Bossluxury Servies

This web site design and all of its content is the intellectual property of GroWell Hydroponics & Plant Lighting Ltd and is copyright, all rights reserved. Reselling, copying or commercial use of the material contained within this website without the express written permission of Hydro-Grw Hydroponics is strictly prohibited.

Charges for unauthorised use of website content:

Photo's & Graphic Images = £1.50 per day per image
Verbatim Text £2.50 per word per day

Use of copyrighted material from this website, without the express written permission of Hydro-Grow Hydroponics & implies that you accept these charges and as such you will be held liable for these costs.

Hydro-Grow reserves the right to alter this notice at any time without notice to you

Please contact us info@bossluxury.com if you require any further information

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